Apraksts
Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically.
Features
- Ticket system with replies, status (open/pending/resolved/closed), and file attachments
- WooCommerce order context for agents (HPOS-compatible)
- Agent assignment, with per-agent ticket filtering
- Canned replies (macros): reusable reply templates with one-click insert and placeholder substitution
- Configurable email notifications for ticket events
- Optional customer chat widget on the storefront
- Guest email OTP verification for visitors who are not logged in
- Privacy export and erase hooks for WordPress Tools Export / Erase Personal Data
- Admin diagnostics and activity log
All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third-party service.
Requires WooCommerce.
Source Code
This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source.
Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at:
https://github.com/itsmanzur/deskovi
Uzstādīšana
- Install and activate WooCommerce if it is not already active.
- Upload the
deskovifolder to/wp-content/plugins/, or install the zip via Plugins Add New Upload Plugin. - Activate Deskovi through the Plugins menu.
- Open Deskovi in the WordPress admin to configure the widget and privacy settings.
BUJ
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Does this plugin require an account?
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No. Deskovi runs entirely on your own site and does not require signing up for any external service.
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Does it work without WooCommerce?
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No. WooCommerce must be installed and active. Deskovi will not load its features until WooCommerce is available.
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Where is customer data stored?
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All ticket, message, and attachment data is stored in your own WordPress database (custom tables). Nothing is sent off-site.
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How do I remove the chat widget?
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Disable the widget from the Deskovi admin settings. When the widget is off, storefront assets are not loaded.
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How do privacy requests work?
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Deskovi hooks into WordPress personal data export and erase tools so ticket-related personal data can be included when a user requests export or erasure.
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Are file attachments secure?
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Yes. Uploaded files are stored outside direct web access and are only ever served through an authenticated request that checks the requester actually owns the related ticket.
Atsauksmes
Par šo spraudni nav atsauksmju.
Autori un izstrādātāji
“Deskovi” ir atvērtā pirmkoda programmatūra. Šo spraudni ir veidojuši šādi cilvēki.
Līdzdalībnieki
Tulkot “Deskovi” savā valodā.
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Izmaiņu žurnāls
1.1.0
- Add canned replies (macros): reusable reply templates with one-click insert and placeholder substitution ({customer_name}, {customer_email}, {order_id}, {agent_name})
- Add file attachment upload UI in the agent reply composer
- Add agent assignment and per-agent ticket filtering
- Add configurable email notification settings for ticket events
1.0.0
- Initial public release
- Local ticket system with order context (HPOS-aware)
- File attachments
- Optional customer chat widget and guest OTP
- Privacy export / erase integration
- Admin diagnostics